FAQs
Q: Your cold-process soap seems a little pricey, why is this?
A: Unless there is a clearance sale or wholesale-quantity pricing, a quality cold-processed, handmade soap should run at least $1/per oz. of soap. This pricing helps ensure you are receiving a quality product, made with top-shelf ingredients, with little or no fillers.
Q: My order seems to have melted during shipping. Can I get a refund, or what should I do?
A: Because of the properties of our all-natural products, they may melt during shipping (specifically the butters, bath melts, and lip balms). If this happens, simply place in a cool, dark area and they will firm up again. The butters and bath melts might not look the same as their original incarnations, but they will still provide great benefits to your skin. Please note we unfortunately do not offer refunds on melted products.
Q: My product doesn't weigh as much as it should. What gives?
A: Depending on the product, the size quoted could be by weight or volume. For example, a bar of soap is by weight, while body butters are by volume.
A: Unless there is a clearance sale or wholesale-quantity pricing, a quality cold-processed, handmade soap should run at least $1/per oz. of soap. This pricing helps ensure you are receiving a quality product, made with top-shelf ingredients, with little or no fillers.
Q: My order seems to have melted during shipping. Can I get a refund, or what should I do?
A: Because of the properties of our all-natural products, they may melt during shipping (specifically the butters, bath melts, and lip balms). If this happens, simply place in a cool, dark area and they will firm up again. The butters and bath melts might not look the same as their original incarnations, but they will still provide great benefits to your skin. Please note we unfortunately do not offer refunds on melted products.
Q: My product doesn't weigh as much as it should. What gives?
A: Depending on the product, the size quoted could be by weight or volume. For example, a bar of soap is by weight, while body butters are by volume.
Payment Terms
We use PayPal as our preferred payment method of choice. Please be aware that you do not have to create a PayPal account to use this service. It simply acts as a merchant account for us and allows our customers to use all brands of debit or credit card providers.
Coupons/Vouchers
Only one used per order. Must use up to the value of the voucher in one order. Does not include shipping charges.
Shipping Terms
*Our shipping is based on the product total, before discounts:
Shipping is based on total weight of products and will be sent USPS.
*At this time the only international countries we ship to are Australia, Canada, Japan, and the UK.
*Prices exclude wholesale orders. For wholesale pricing, please contact us directly.
Shipping is based on total weight of products and will be sent USPS.
*At this time the only international countries we ship to are Australia, Canada, Japan, and the UK.
*Prices exclude wholesale orders. For wholesale pricing, please contact us directly.
eBay SLC employee free shipping
If you work at the SLC eBay location and want to pick up the items from my desk, use the coupon "ebay" at checkout to receive free shipping, and we can set up a time for pickup. This is only for eBay SLC employees.
Wholesale available
Email us about exciting wholesale opportunities!
Questions, comments, or concerns? Email us at support@sympatheticsoap.com
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